Refund policy

Returns

Due to the nature of our products (fragrances and personal care items), we accept returns within 14 days of delivery only if the item is unopened, unused, in its original packaging, and with all seals intact.

To initiate a return, please contact us at primescentra@gmail.com with your order number and proof of purchase.

Damaged or Incorrect Items

Please inspect your order upon receipt. If an item arrives damaged, defective, or incorrect, contact us immediately at [your-email@example.com] with photos of the issue so we can evaluate and resolve it promptly.

Non-Returnable Items

  • Opened or used fragrance bottles / personal care products (due to hygiene reasons)

  • Gift cards

  • Sale items or promotional bundles

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed automatically to your original payment method within 5–7 business days. Original shipping costs are non-refundable.